Job offer

IT Helpdesk Trainee

Farmaprojects would like to incorporate an IT Helpdesk Trainee to its team. This position will report directly to the Head of IT and will be based in Barcelona.

Here are the details regarding this position.

Ideal Candidate:

Written and verbal communication skills (ENG/ESP)
Basic knowledge of computer hardware, software, and network systems
Ability to learn quickly and adapt to new technologies.
Customer-focused approach and strong interpersonal skills
Positive attitude and willingness to learn.

Main Responsibilities:

Respond to customer inquiries via ticket system, phone, email, and Teams live chat.
Diagnose and resolve technical issues related to hardware, software, and network systems.
Document customer interactions and resolutions in a ticketing system (GLPI)
Follow standard procedures for troubleshooting and resolution of technical issues.
Attend training sessions and meetings as required.
Participate in team projects and initiatives.

Apply

© 2022, Farmaprojects. All Rights Reserved.

For more information and updates regarding available dossiers and dossiers under development please contact Sales Department.
DISCLAIMER: Products protected by patents (SPC) in Poland are developed solely for the purpose of Regulatory Submissions or R&D purposes intended to support Regulatory Submissions. These products are not offered for sale or made available in countries where such products are subject to patent (SPC) protection and where the offer for sale or any related activity constitutes patent infringement. It is within the buyer’s responsibility and liability to check the patent situation of the product in the import market(s). Based on exemption under art. 5(2) of the Regulation (EC) No 469/2009 concerning the supplementary protection certificate for medicinal products Apixaban, Rivaroxaban and Ticagrelor, which are protected by SPCs in Poland, can be manufactured and offered only for the purpose of export to non-EU countries, provided all requirements of the Regulation are met.

© 2022, Farmaprojects. All Rights Reserved.

For more information and updates regarding available dossiers and dossiers under development please contact Sales Department.
DISCLAIMER: Products protected by patents (SPC) in Poland are developed solely for the purpose of Regulatory Submissions or R&D purposes intended to support Regulatory Submissions. These products are not offered for sale or made available in countries where such products are subject to patent (SPC) protection and where the offer for sale or any related activity constitutes patent infringement. It is within the buyer’s responsibility and liability to check the patent situation of the product in the import market(s). Based on exemption under art. 5(2) of the Regulation (EC) No 469/2009 concerning the supplementary protection certificate for medicinal products Apixaban, Rivaroxaban and Ticagrelor, which are protected by SPCs in Poland, can be manufactured and offered only for the purpose of export to non-EU countries, provided all requirements of the Regulation are met.